Customer
Service Assistance
Baby
Concept On-Line Store offers convenient customer service contacts
to assure customer satisfaction. We are happy to assist you
by telephone, fax, or email.
1.
Order Information
All
Amounts Stated Are In Singapore Dollars
Order
On-line or By Fax, Email or Mail
You can request an order form via email to info@babyconcept.com.sg
or
via fax and snail mail.
Payment
Options
Visa and Mastercard, Cheques, Bank Drafts, Money Orders are accepted.
Delivery
Information
Singapore
Orders
Shipping and handling charges are free for orders above SGD$150.00.
For orders under SGD$150.00, delivery charge is $16.00. Please
allow 3-5 days for delivery. Please note that our shipping days
are Monday through Friday, excluding holidays. For Saturday delivery,
there is an extra charge of SGD$6.00.
International
Orders
Please call or send us an email regarding shipping charges. We
ship via Singapore Post. Please allow 7 - 10 working days for
Malaysia and 10-12 for other destinations.
Important
Note:
Please note that we are only able to send the following series to
Singapore and
Malaysia addresses only:
- Your Baby Can Read
- Brainy Baby
- Jay Jay the Jet Plane
Free
Gift Wrap
For gift orders, free gift wrapping is available upon request. You
can include a gift receipt (without prices) and your personalized
gift message to be witten in our specially designed cards to be sent
along with your gift package. Please specify your message and the
gender of the baby in the "comments" box during checking out.
Exchange
Policy
Defective merchandise are exchangeable only if accompanied by proof
of purchase and within 14days upon receipt of merchandise. Shipping
charges for returns shall be borne by customer. Alternatively,
you may exchange merchandise at one of our designated stores.
Please call for more information.
2.
New Product Submission
If
you would like to submit a new product or partnership ideas for consideration
please contact us at info@babyconcept.com.sg
for our buying office addresses in Asia and USA. Please include
product details, pricing and minimum order quantity.
