Customer Service Assistance

Baby Concept On-Line Store offers convenient customer service contacts to assure customer satisfaction.  We are happy to assist you by telephone, fax, or email.

1. Order Information

All Amounts Stated Are In Singapore Dollars

Order On-line or By Fax, Email or Mail
You can request an order form via email to info@babyconcept.com.sg or via fax and snail mail.

Payment Options
Visa and Mastercard, Cheques, Bank Drafts, Money Orders are accepted.

Delivery Information
Singapore Orders
Shipping and handling charges are free for orders above SGD$150.00.  For orders under SGD$150.00, delivery charge is $16.00.  Please allow 3-5 days for delivery.  Please note that our shipping days are Monday through Friday, excluding holidays. For Saturday delivery, there is an extra charge of SGD$6.00.
International Orders
Please call or send us an email regarding shipping charges.  We ship via Singapore Post.  Please allow 7 - 10 working days for Malaysia and 10-12 for other destinations.

Free Gift Wrap
For gift orders, free gift wrapping is available upon request. You can include a gift receipt (without prices) and your personalized gift message to be witten in our specially designed cards to be sent along with your gift package. Please specify your message and the gender of the baby in the "comments" box during checking out.

Exchange Policy
Defective merchandise are exchangeable only if accompanied by proof of purchase and within 14days upon receipt of merchandise.  Shipping charges for returns shall be borne by customer.  Alternatively, you may exchange merchandise at one of our designated stores.  Please call for more information.

2. New Product Submission

If you would like to submit a new product or partnership ideas for consideration please contact us at info@babyconcept.com.sg for our buying office addresses in Asia and USA.  Please include product details, pricing and minimum order quantity.